Return & Refund Policy
Effective Date: October 8, 2026
At Atelier Anjali, we take pride in creating handcrafted leather goods with care and attention to detail. Because each product is individually crafted using natural leather, slight variations in texture, grain, color, and finish are part of its unique character.
We want you to be happy with your purchase. If you are not completely satisfied with your order, please review the return policy below.
1. Return Eligibility
You may request a return within 7 days of receiving your order, provided the product meets the return conditions outlined below.
To be eligible for a return:
Returns that do not meet these conditions may be refused.
2. Natural Leather Variations
Atelier Anjali products are made using genuine leather, including premium buffalo and goat leather.
Leather is a natural material, and each piece may have unique:
These characteristics are a natural part of genuine leather and will not normally be considered manufacturing defects or valid reasons for return.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or you receive a product different from the one you ordered, please contact us as soon as possible after delivery.
Please provide:
Our team will review the issue and determine the appropriate resolution.
Depending on the circumstances, we may offer:
4. Return Request Process
Our website may use cookies and similar technologies to improve your browsing experience.
Please include:
Subject: Return Request – [Order Number]
Information required:
Please wait for confirmation and return instructions before sending the product back.
Products returned without prior approval may not be accepted.
5. Return Shipping
For a return due to a change of mind, incorrect selection, or other reasons not caused by Atelier Anjali, the customer may be responsible for the applicable return shipping costs.
If the product is confirmed to be defective, damaged during delivery, or incorrectly supplied by Atelier Anjali, we will determine the appropriate shipping resolution in accordance with applicable law and our policies.
6. Refunds
Once the returned product has been received and inspected, we will notify you whether the return has been approved.
If approved, the applicable refund will be processed using the original payment method, where possible.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Shipping charges may be non-refundable unless the return is due to an error, defect, or other circumstance for which Atelier Anjali is responsible.
7. Exchanges
Where available, eligible products may be exchanged for another product or variant.
Exchange requests are subject to product availability and the same condition requirements applicable to returns.
If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.
8. Non-Returnable Items
The following items may not be eligible for return or exchange, except where required by applicable law:
9. Product Care and Customer Damage
Atelier Anjali leather products are designed for long-term use, but genuine leather requires appropriate care.
Damage caused by:
may not qualify for a return, replacement, or refund.
10. Late or Missing Returns
If an approved return is not received within the specified return period or is sent without following the provided return instructions, Atelier Anjali may be unable to process the return.
Customers should retain the return shipment tracking information until the return has been confirmed as received.
11. Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Cancellation may not be possible once an order has been processed, customized, dispatched, or handed over to the shipping carrier.
If cancellation is accepted, any applicable refund will be processed according to the circumstances of the order.
12. Refund Processing Time
After we receive and inspect your returned product, eligible refunds will be initiated within a reasonable processing period.
The time taken for the refunded amount to reach your account depends on the payment method and financial institution.
13. Important Note About Handmade Products
Every Atelier Anjali product is crafted with attention to detail. Since genuine leather is naturally unique, no two pieces will necessarily look exactly alike.
Differences in leather grain, texture, natural markings, and patina are characteristics of authentic leather and contribute to the individuality of each product.
14. Policy Changes
Atelier Anjali reserves the right to update this Return & Refund Policy from time to time.
Any changes will be posted on this page with an updated Effective Date.
15. Contact Us
For return, exchange, or refund assistance, please contact:
Atelier Anjali
Email: [email protected]