Frequently Asked Questions
1. What is Atelier Anjali?
2. What type of leather do you use?
We primarily work with premium buffalo and goat leather, selected for its strength, durability, texture, and natural character.
Because genuine leather is a natural material, every piece can have its own unique grain, texture, and markings.
3. Are Atelier Anjali products handmade?
Yes. Our products are carefully handcrafted by skilled artisans. Attention is given to the stitching, edges, construction, hardware, and finishing of each piece.
As a result, minor variations between individual products are natural and contribute to their unique character.
4. Why does my leather product look slightly different from the images?
Natural leather varies from piece to piece. Differences in:
- Color
- Grain
- Texture
- Natural markings
- Finish
are normal characteristics of genuine leather.
Additionally, screen and lighting conditions can cause slight differences between product photographs and the actual product.
5. Will my leather product change with use?
Yes. Genuine leather can develop a natural patina over time.
With regular use and proper care, the leather may become softer and develop changes in color and texture, giving the product a more personal and distinctive appearance.
Atelier Anjali is a leather goods brand focused on handcrafted, timeless, and functional leather products. Our collection includes leather wallets, duffle bags, backpacks, and other thoughtfully designed accessories.
6. How should I care for my Atelier Anjali leather product?
Keep your leather product away from excessive moisture, direct heat, and harsh chemicals.
For everyday care:
- Keep the product clean and dry.
- Avoid prolonged exposure to water.
- Store it in a cool, dry place.
- Avoid harsh detergents or cleaning products.
- Follow any product-specific care instructions provided with your purchase.
7. What products does Atelier Anjali offer?
Our collection includes handcrafted leather essentials such as:
- Leather Wallets – Elegant and practical everyday accessories.
- Leather Duffle Bags – Durable companions for travel and journeys.
- Leather Backpacks – Functional designs for work, travel, and everyday use.
Our collection may expand over time with additional leather goods and accessories.
8. How can I place an order?
Browse the Atelier Anjali collection, select the product you would like to purchase, choose any available options, and proceed through the checkout process.
Please review your product, quantity, shipping information, and order details carefully before completing your purchase.
9. What payment methods do you accept?
We accept the payment methods displayed at checkout. Available payment options may vary depending on your location and the payment service providers we use.
10. How long will my order take to arrive?
Delivery times may vary depending on your location, product availability, shipping method, and other circumstances.
The applicable estimated delivery information will be provided during the ordering or shipping process where available.
Unexpected carrier delays, weather conditions, holidays, or other circumstances outside our control may occasionally affect delivery times.
11. Can I track my order?
Where tracking is available, shipping and tracking information will be provided after your order has been dispatched.
If you have not received your tracking information or need assistance with an order, please contact our customer support team with your order number.
12. Can I change or cancel my order?
Please contact us as soon as possible if you need to change or cancel an order.
We will try to accommodate your request, but changes or cancellations may not be possible once an order has been processed, customized, or dispatched.
13. What is your return policy?
Eligible products may generally be returned within the applicable return period stated in our Return & Refund Policy.
Products must meet the required return conditions, including being unused and in their original condition and packaging.
Please review our Return & Refund Policy before sending a product back.
14. Can I exchange a product?
Eligible products may be exchanged depending on availability and the applicable terms of our Return & Refund Policy.
Please contact us before returning an item so that our team can provide the appropriate instructions.
15. What if I receive a damaged or incorrect product?
If your product arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.
Please provide your order number and clear photographs of the product and packaging so that our team can assess the issue and help with an appropriate resolution.
16. Are personalized or customized products returnable?
Customized or personalized products may have different return or exchange conditions.
Where applicable, such products may not be eligible for return unless they are defective, damaged, incorrectly made, or otherwise covered by applicable consumer rights.
Please confirm the applicable terms before placing a customized order.
17. Do you offer international shipping?
International shipping availability depends on the destination and the shipping services available at the time of purchase.
Where international shipping is offered, additional taxes, customs duties, or other charges may apply depending on the destination country’s requirements.
18. Are taxes and customs duties included in the product price?
Applicable taxes and other charges will depend on your location and the applicable laws.
For international orders, customs duties, import taxes, or related charges may be payable by the customer unless otherwise stated at checkout.
19. What should I do if my leather product gets wet?
If your leather product becomes wet, gently wipe away excess moisture with a clean, soft cloth and allow it to dry naturally at room temperature.
Do not use direct heat, a hair dryer, or place the product near a heater, as excessive heat can damage natural leather.
20. How can I contact Atelier Anjali?
For questions about products, orders, shipping, returns, or general assistance, please contact us:
Email: [email protected]
Please include your order number when contacting us about an existing order.